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FAQ

RETURNS & EXCHANGES

Yes, you can. All of our products are backed by hassle-free 90-day money back guarantee. For more information about our return policy, please click here.
We will process your refund, minus shipping costs, gift wrap costs and other additional charges, if any, to your original form of payment immediately upon receiving the returned item(s). Please allow 5 to 7 business days for the credit to appear on your account statement.
We do not accept product exchanges. Please place a new order on our website and return the product(s) following instructions in our Return Policy. We will process your returns as soon as we receive it.

SHIPPING

We offer FREE standard shipping to USA for all orders over $35 and a flat rate of $15 for all international orders. Shipping to USA takes 3-5 business days whereas shipping to countries outside of USA takes 7-21 business days. For more information, please check out our Shipping Policy
Our processing time is 1 business day. However, we strive to get your order out on the same day if you place it before 12 pm EST.
We have partnered up with USPS to deliver your order.
Standard shipping typically takes 3-5 business days. For international shipping (outside of US), standard shipping typically takes 7-21 business days.
Yes. We will email you tracking information once your order is shipped. You can also track your order in My Account if you have an account with us.
Yes. We do ship to Alaska and Hawaii and it is eligible for the FREE shipping offer.
Yes. We do ship to Alaska and Hawaii and it is eligible for the FREE shipping offer.
Yes. We ship to APO/FPO address and it is eligible for the FREE shipping offer. Thank you for your service!
Yes, we do! We charge a flat rate of $15 for International Standard Shipping service (7-21 business days). Your order will be shipped via USPS (United States Postal Service). 

Custom Duty: International orders may subject to custom duties, import taxes, and/or fees imposed by the destination country. These imposed fees are not included in the shipping fee paid. You will be responsible for such fees in order to get custom clearance for your order.

We offer USPS Priority Mail (1-3 business days) shipping at checkout. However, we do not have Overnight shipping service (1 business day) at this time.

PAYMENT

We accept payments through major debit and credit cards such as Visa, MasterCard, American Express, JCB, Discover and Diners Club.
Yes. We accept international credit cards of these types: Visa, MasterCard, American Express, JCB, Discover and Diners Club.
Your credit card is charged as soon as your order is placed on our website.
You only pay sales tax if your order ships to Wyoming and Georgia.

MY ACCOUNT

Click here to create an account now. Otherwise, you will get a chance to create an account at the time you place order on the Checkout page.
You can log into My Account here or simply click on the SIGN IN link at the top right corner of the website to edit your information.
You can reset your password here or go to the Sign In page and click on ‘Forgot Password?’

Have More Questions?

Let us know! Shoot us an email at hello@WonderSparkJewelry.com. You can also use our contact form here and we will get back to you within 24 hours.

 

 

 

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